Determinants of Perceived Organizational Support and Employee Outcomes of Banking Industry in Bangladesh: An Antecedent-Focus-Outcome Model

Abstract

The objective of the current research is to see the influence of different factors as
determinants as antecedents of perceived organizational support (POS) as well
as employee’s organizational commitment and creative behaviour are the
outcomes of POS. The study's data came from 308 front-line bank employees in
Bangladesh. The study used a two-step process to examine the structural and
measurement models. The findings of the study showed all four antecedents have
a significant positive relationship with POS. On the other hand, employee
organizational commitment and employee creativity were significantly positively
impacted by POS. The findings indicate that when workers perceive a high
degree of support from the organization, they are more likely to feel committed to
its objectives and core values, which strengthens their commitment and loyalty.
This suggests that investing in initiatives to raise staff members' opinions of the
organization's support can have a significant positive effect on their commitment
and creativity, which will ultimately boost the competitiveness and performance
of the organization in hectic work environments.